Control Room Design & Consultancy - Heathrow Airport
Case Study – Control Room Design
In December 2010, heavy snow fall caused 4,000 flights to be cancelled from Heathrow. The Winter resilience enquiry was commissioned to investigate why the airport suffered in such a way and what actions could be taken to mitigate against this happening again.
An investigation took place and the report issued identified the need for:
Early and automatic identification of risk and trends to trigger a response
Manageable & efficient incident response
Real time situational awareness
Consistent message communicated across the departments
Heathrow Airport required and integration of 29 airport operations departments located at satellite sites across the airport estate.
Each control centre had up to 10 operators focusing on department specific tasks.
Each operator had up to 12 monitors and PCs located at their desk.
Heathrow Airport allocated a budget to complete a business analysis, design and build project for an Airport operations control centre.